With the continuous improvement of living standards, people began to pursue environmentally friendly and healthy furniture, more and more consumers tend to buy solid wood furniture. However, in the current furniture market, there are many cases where the "solid wood is not real" or sub-good. Some furniture are made of solid wood with decorative veneer veneer with beautiful appearance, while some furniture are made of solid wood with plywood joinery.
Recently, the Zhejiang Provincial Consumer Rights and Interests Protection Committee, in conjunction with relevant agencies, launched a solid wood furniture consumption evaluation activity in Hangzhou. The results show that the current main problems in the Hangcheng solid wood furniture market are: non-standard identification labels; substandard, false and true; false publicity; product instruction manuals are not provided; after false publicity, 80% of manufacturers refuse to return products; the market is for consumption Those promises are not fulfilled, etc.
The samples are filled with solid wood in different degrees
It is reported that the solid wood furniture market investigation group composed of the personnel of the Provincial Consumer Protection Committee and relevant agencies has recently conducted a sample survey on 7 furniture markets in Hangzhou, and bought 12 brands and 13 samples of solid wood furniture.
In order to verify the authenticity of the dealers ’propaganda when selling furniture, the Provincial Consumer Protection Commission commissioned the Zhejiang Furniture Product Quality Inspection Center to test the product instruction manuals and material requirements (identity consistency) of 13 samples declaring" solid wood furniture ". The results show that 13 samples have no instructions for use; 13 samples use artificial wood fake wood in varying degrees. Subsequently, the Provincial Consumer Protection Committee, as an ordinary consumer, and on the grounds of false propaganda by distributors, asked distributors to give a return treatment by telephone. Only 3 of the 13 products agreed to return the product after multiple negotiations.
"Don't say that ordinary consumers, as sellers, we actually don't know the specific materials of furniture. What materials the manufacturers claim, we will generally make corresponding publicity." In the interview, a distributor of a certain brand of furniture told reporters It is revealed that usually few consumers question the material of furniture.
Many businesses are reluctant to indicate the material on the invoice
The results of the above sample survey show that it is more common to use the second best and the fake. Commercial non-solid wood furniture is sold as solid wood furniture, cheaper wood with poor wood properties is mixed with more expensive wood, and large-area poor wood is used to mix all more expensive wood.
When consumers buy furniture, salespeople often hang out and exaggerate, claiming that all solid wood, how good the quality is, how good the environmental performance, and so on. However, it was ambiguous when filling in the sales voucher. If the buyer requires that the purchase contract or shopping receipt indicate whether it is all solid wood furniture, or what the main and auxiliary materials are, the salesperson will be fooled for various reasons and will not fill in clearly.
In the 13 products purchased in this sample survey, when the investigator proposed to write the furniture model and the main and auxiliary materials on the invoice, all dealers are almost the same statement: "The invoice has never been written What kind of materials, this industry is like this. "On the repeated request of the staff, only two dealers were willing to specify the main material material on the invoice, and the other 10 refused to specify the material. To write the material, immediately say, "Forget it, we won't sell it."
After the test results were released, when the investigators asked the merchants to return the goods on the grounds of false propaganda, the first reaction of the merchants was almost the same. "We did not say that it was all solid wood when we were selling."
In addition, the Provincial Consumer Protection Committee found in the market survey that some furniture market promotion promises such as "first compensation, 30 days unreasonable return" and so on, it seems to give consumers sufficient protection, but the investigators of the Provincial Consumer Protection Committee Unwilling to return the goods, the market found many reasons to find additional conditions for the promise of publicity. For example, consumers are required to conduct corresponding tests to prove that there is indeed a false propaganda by the manufacturer; if they are not satisfied, the return does not include samples and discounted products.
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