A few days ago, the author met Ms. Wu in a store. She said that after the mahogany furniture at home was smashed by a child, the maintenance staff came to repair it. After repairing the dents, the maintenance personnel wiped the mahogany furniture with a damp cloth. Who knew that after more than a week, the mahogany furniture cracked again. Later, Ms. Wu consulted insiders and learned that mahogany furniture should not be wet with water, and should not be wiped with a damp cloth.
The angry Ms. Wu came to the maintenance staff to make a claim. The store said that because the repairer and the maintenance person are not the same batch, the maintenance staff does not know how to maintain. Moreover, the cracks in the mahogany furniture of Ms. Wu's house are difficult to obtain evidence that the irreparable losses caused by the cleaning of the maintenance personnel can only be resolved through consultation between the two parties. Ms. Wu decided to find other professional mahogany furniture maintenance personnel herself. But after searching for consulting for most of the day, I didn't find any one specializing in mahogany furniture maintenance. Several other mahogany brands are also reluctant to undertake the repair and maintenance business of Ms. Wu ’s mahogany furniture.
A furniture store salesperson told the author that the relevant state departments stipulate that the after-sales warranty and maintenance business period of furniture is one year. Although most brands will provide paid extended warranty and maintenance services beyond the one-year period, and indeed can do a good repair business. But the maintenance business is difficult to do, or it is not professional.
In the furniture industry, there are few specialized national after-sales service centers and joint warranty services like brand-name appliances. Except for a few high-end brands that have "after-sales furniture, permanent help moving" after-sales service and regular door-to-door maintenance services, most brands are still blank in terms of after-sale value-added services and maintenance. For these stores, they are not very professional in the maintenance of their own brand furniture. How dare they undertake the maintenance of other brand furniture? Moreover, Ms. Wu's furniture is still high-end mahogany furniture.
For most stores, mahogany furniture maintenance is not reluctant to do but dare not. "Especially for traditional mahogany furniture, because the traditional mahogany furniture is different from the modern brand furniture in wood lacquer coating, the high-end furniture such as mahogany and red sandalwood, which has been handed down from generation to generation in modern times, generally have no paint layer on the surface, making maintenance more difficult. The environment of the storage site is different. After continuous expansion and expansion of the wood, professional maintenance is needed. First, the old mahogany has been passed down through the years, and it is inevitable that it will touch too wet or dry places, causing internal mildew, corrosion or cracking and discoloration. It can't be solved through ordinary maintenance. Secondly, because of the different regional craftsmanship, different styles of mahogany wood need different maintenance methods, but generally the owner of mahogany furniture rarely knows the origin and craft of their furniture, if not high-end wood species Of the professional engraving craftsmen, few people can professionally maintain these old antiques. Most of these craftsmen serve brand factories, and they spend a lot of manpower, material and financial resources to develop the traditional high-end furniture maintenance market. It is too costly for brand manufacturers. " The furniture industry insider revealed.
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