The product is worn out and the color difference is stored.
A consumer complaint on Weibo yesterday caused widespread concern, and a reporter from Hangzhou.com contacted the consumer for the first time. Ms. Tian, ​​who lives in Hangzhou, purchased a whole set of furniture worth 23,800 yuan from Yuexing's own brand "Vance Mansion" in Hangzhou Yuexing Furniture Plaza on Moganshan Road on March 11. When Yuexing Furniture delivered the entire set of furniture to Ms. Tian ’s home on March 18, Ms. Tian and her family found that the wardrobe and other pieces of furniture in the entire furniture had serious quality problems, color differences, and worn out packaging. Ms. Tian asked why the salesperson at the time had this phenomenon. The salesperson said that the wardrobe in the set of furniture did not have a spot in Hangzhou for display samples transferred from other places. Ms. Tian immediately requested a replacement.
But what made Ms. Tian grateful was that the wardrobe that was changed for the second time was still very different from the original product description. The production process of the wardrobe and the style of the entire set of furniture were very different. Ms. Tian feels that the merchant has fraudulently sold the problematic product to her for the first time, and asks the merchant to make compensation. Yuexing Home Furnishing's after-sales staff went to the two sides to negotiate but failed.
The reporter consulted the lawyer of Zhejiang Zhiren Law Firm Ma Hongli about the incident. He said that the merchant did not inform the customer of the product in time when the product was sold. The sample is indeed inappropriate, but even the sample should guarantee the quality of the product. Consumers can request The merchant gives certain compensation or returns.
The reporter made several phone calls to contact the after-sales department of Yuexing Home. The other party said that the incident was being processed and it was not convenient to accept the interview. The author of Weibo has also deleted the Weibo, and the reporter will continue to pay attention to the development of the incident. .
There is also a chaos of "Da Vinci" high-end furniture
Ms. Tian said that the high-end brand that originally bought Vans Mansion was optimistic that this brand is the Yuexing Group's own brand and has confidence in product quality and service. But what she never imagined was that the so-called high-end had so much trouble in exchange. She couldn't help reminding her of the "Da Vinci Home" that was buoyant last year. Is the so-called high-end high prices for consumers?
In recent years, both stores and brand players have played high-end brands, catering to many consumers' pursuit of high quality. Although the brand has improved in service and product quality, it still does not match its increasingly high prices. Last year's "Da Vinci" incident gave consumers a good drink. Many so-called inferior commodities put on high-end coats and entered the consumers 'homes, causing harm to consumers' safety and health. Therefore, consumers should not blindly pursue some so-called high-end brands when purchasing products, but should choose reasonably and put product quality and safety first.
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